If you’ve bought a hosting package and you’ve got certain queries relating to a specific feature/function, or in case you have experienced some predicament and you require help, you should be able to get in touch with the respective client support team. All web hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, because the quickest way to handle an issue most often is to send a ticket. This model of correspondence makes the responses sent by both sides easy to follow and enables the client care staff members to escalate the situation in case, for example, an admin must become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to use at least 2 separate accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts could often be a nuisance, not to mention the fact that it requires quite a long time for the majority of hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared packages is not separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you will be able to access it at any given moment with only a couple of clicks of the mouse, without leaving your hosting account. The ticketing system includes a quick-search field, which will help you track down the status of any trouble ticket that you’ve submitted in the past, if needed. Moreover, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to deal with a specific problem even before you send a ticket. The response time is maximum 1 hour, which means that you can receive quick assistance whenever you need it and in case our tech support team suggests that you do something inside your hosting account, you can do it on the spur of the moment without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with one goal in mind – that you should be able to manage everything connected with your account from one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or come across a complication, you can get in touch with our technical support staff representatives momentarily without having to use some other admin dashboard. You can look through your web files or check different account settings while you submit a new ticket or read the reply to an old one. In case you have a vast number of tickets and you wish to track down a particular one, you can make use of the clever search box, which is available in the Help section. We guarantee that you’ll get an answer in less than an hour irrespective of the nature of your enquiry or problem.