The accessibility to the customer and tech support that a shared hosting company provides can tell you a lot about the services which they supply too. In case you're allowed to use just e-mails and tickets, you have most probably come across some reseller not the actual website hosting provider. When this is the case, you will have to wait for several days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may need to contact the true web hosting company for extra assistance. When the provider provides you with several options for communication with short response time available anytime, they are most likely the top provider, not just a reseller. Therefore you will enjoy timely assistance and excellent support because they'll have instant access to the servers where your account is. Whatever the problem - sales or technical, it is always much better to be able to contact your hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting plans are twenty-four-seven, thus you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an e-mail. If you do have an account, you can open a support ticket on top of the other three options for contact. You can select the most appropriate way to contact us based on what your location is or what device you're using. We will help you for more or less any webhosting-related query that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we provide include 24/7 customer and tech support, which means that regardless of what issue you have, you will be able to contact us and we will assist you without delay. The guaranteed reply time for every e-mail message or ticket that you open via your Hepsia hosting Control Panel is only 1 hour; typically the response time rarely is more than 20 minutes. In addition, we have phone support with several local numbers internationally plus a live chat, which means that you'll be able to contact us and get additional information about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or an issue you have - payment methods, package specifications, e-mail configuration, web hosting account settings, etc. If you use our services, you will not ever encounter a situation where you have to wait for a day or two to get an issue solved like you may need to do with various other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems or questions associated with the pre-installed software the server comes equipped with. If you haven't acquired a virtual private server plan yet, you'll be able to learn a lot more about our services by giving us a call or through the live chat service. For more tech problems, you're able to send an e-mail or open a trouble ticket through your billing Control Panel and you will get support within a maximum of one hour no matter the time of the day, even on weekends and holidays. The typical answer time generally does not exceed thirty minutes. In case you need assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to every single VPS plan and our admins will help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers Hosting

When you aquire a dedicated server through us, you are able to contact us at any time using various channels and the max time that you will need to wait for a reply is up to one hour, so you can forget about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of general questions or you'd like to learn more about our web hosting solutions before you order, you can use our live chat or you can call one of the local phone numbers that we have in different countries around the globe. If you need assistance with third-party software that you can't install or manage effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.