Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60 min response time guarantee for any trouble ticket or e–mail that you send to our tech support staff. We’ll quickly answer all standard queries and forward the matter to our sysadmins if any additional assistance is needed. If you order the Optional Managed Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon upfront.
A Premium–Quality Help Desk Service
Our client support staff will be available to you twenty–four–seven should you require help working with the Web Control Panel or with any of the applications that we preinstall for you on the dedicated web hosting server. And if you need assistance tackling the routine administration tasks on your dedicated server, you can take advantage of our Optional Managed Services package, which includes backup storage space, OS updates every week, troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Intuitive Help Area
Each Linux dedicated servers hosting package is equipped with our free–of–cost Web Control Panel, which sports an elaborate knowledgebase and a group of educational video tutorials. Whenever you require assistance with the Web Control Panel, just press the Help or Videos buttons in the upper right corner.