Phone Support in Shared Hosting
We know that being able to talk to a live representative is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you can contact us on the phone for fourteen hours a day. If you consider getting one of our Linux shared packages, for example, you can phone us and find out more about our solutions prior to ordering to make sure that we do meet all the system requirements for your sites. After the order, you will be able to contact us about all the sales or billing problems you may experience, or receive any type of general or basic tech info you need. We've tried to find the balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, which will make it easier to follow the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we offer. Whether you want to learn more about our packages, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical problems may require a support ticket so as to give time to our tech support team to investigate, we're able to help you with various tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. If you are in another country, we have an international number where you're able to get in touch with us.