One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a response to an e-mail or a ticket. Regardless of when you contact us, we’ll help you out within no more than 60 minutes with any technical and pre-sales questions that you might have. As a matter of fact, our actual response time scarcely ever surpasses 20-30 minutes. As we’re at your disposal 24-7, you will always obtain help in a timely fashion and we understand just how important this is in the digital world. As soon as you contact us, we’ll respond to your queries. In case you run into any technical predicament, we’ll deal with it on your behalf, or we’ll provide you with all the needed information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a helpdesk ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain an answer within sixty minutes max. You can get in touch with us whenever you need in regard to general, billing or technical matters and given that we are working 24x7x365, you will always receive help right on time. Depending on the particular question or issue, we’ll give you more details, solve the predicament if it has been caused by something that’s within our reach or tell you what to do on your end in case you have to fine-tune a certain setting for a web-based application that we can’t access. You can forget about waiting around for a day for each and every response. Actually, in most cases we reply to emails and tickets within 20 to 25 minutes max.