Should you ever encounter a problem with your website and be unable to deal with it yourself, ask the respective hosting company’s tech support staff to assist you to bring the website back online. A prompt resolution would be the most favorable scenario, but a lot of companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not function correctly or it may not be reachable at all for a prolonged interval, so you may lose prospective clients because it is very unlikely that anyone will ever come back to a site that’s out of order. This is why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed fashion. If a software app update does not go smoothly or if you delete something unintendedly, for example, the site should be fixed speedily in order to avoid elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a response to an e-mail or a ticket. Regardless of when you contact us, we’ll help you out within no more than 60 minutes with any technical and pre-sales questions that you might have. As a matter of fact, our actual response time scarcely ever surpasses 20-30 minutes. As we’re at your disposal 24-7, you will always obtain help in a timely fashion and we understand just how important this is in the digital world. As soon as you contact us, we’ll respond to your queries. In case you run into any technical predicament, we’ll deal with it on your behalf, or we’ll provide you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a helpdesk ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain an answer within sixty minutes max. You can get in touch with us whenever you need in regard to general, billing or technical matters and given that we are working 24x7x365, you will always receive help right on time. Depending on the particular question or issue, we’ll give you more details, solve the predicament if it has been caused by something that’s within our reach or tell you what to do on your end in case you have to fine-tune a certain setting for a web-based application that we can’t access. You can forget about waiting around for a day for each and every response. Actually, in most cases we reply to emails and tickets within 20 to 25 minutes max.