A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's a very efficient method to get some info about the web hosting services or have some issue resolved since you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes when you exchange information such as usernames or domain names, the faster response time because the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do another thing while the representative investigates the issue in question. What's more, you're able to join a live chat room from any computer which is connected to the world wide web, avoiding the phone costs that you will need to pay when you're calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all our Linux shared packages, you can find live chat support which is online each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, considering that we can assist you with pretty much anything, ranging from providing you with basic information about our solutions in case you are not a customer yet and you're considering to purchase one of the plans, to helping you with setting up an email account in an e-mail client. Some problems are more complicated and time-consuming, therefore you'll have to take advantage of the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every single day, even on holidays and weekends. It's the most effective way to find out more details about our semi-dedicated hosting if you do not have an account yet or to get some issue resolved if you are a client and our support representatives will help you in real time no matter what time of the day you join the chat. If you wonder which package is more suitable for your websites, in case you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or if you have problems installing an email account on your computer, you are able to contact us and we will give you the needed details straight away. The live chat is available even after our telephone lines are off for the day, therefore if you have an account here, you can be certain that you'll always receive timely assistance with any kind of question or problem that pops up.